Refund policy

Thank You for Shopping at Vinayaka Silks

We truly appreciate your purchase and value your satisfaction. While we strive to ensure every order meets your expectations, we understand that there may be times when you're not completely satisfied.

To support you in such situations, we’ve outlined our return and exchange policy below to make the process as smooth and hassle-free as possible.


Return & Exchange Period

Returns and exchanges are accepted within 5 days from the date of delivery. To be eligible, all requests must be initiated within this 5-day window.


Eligible Reasons for Return/Exchange:

Eligible Reasons for Return or Exchange

  1. Damaged Item During Shipping:
    – If your order arrives damaged due to shipping, please reach out to us immediately.
    – To process your return, we kindly request clear photographs showing the damage.
  2. Incorrect Item or Size :
    – If you receive the wrong item or size due to an error on our part, we sincerely apologize.
    – We will arrange for a return and ship the correct item to you at no additional cost.
    – To ensure smooth processing, please take a 360-degree unboxing video before opening the parcel to document any visible damage to the saree.


Not Eligible For Returns Policy:

  • Returns won’t be accepted for slight color or material differences.
  • we do not accept returns if the size ordered by the customer is incorrect. To understand your perfect size please refer to our size guide.

Procedure for Wrong or Damaged Saree:

  • If you’ve received the wrong or damaged saree, send a WhatsApp message to (7013526868).
  • Include a parcel opening video without cuts or edits.
  • Must required approval from our side after we receive the request.